Frequently Asked Questions and Policies

Appointment Policies...
We are sure our clients appreciate that every appointment made is an allocated time slot tailored specifically for your pet’s needs, therefore if unable to keep an appointment we ask you call and cancel the appointment.

1st cancellation without notice prior to appointment or no show- Excused, because we understand the sudden emergencies of life that require cancellation of appointments from time to time.
2nd cancellation without notice prior to appointment or no show-We reserve the right to charge a cancellation fee of $10
3rd cancellation without notice prior to appointment or no show- We reserve the right to ask the client to provide a credit card number to book and hold future appointments

Appointment Length ...
We ask that you please allow 2-3 hours per appointment. Please keep this in mind in scheduling your appointments.

Drop-offs ...
We schedule individual appointment times, however if it works better with your schedule to drop off before, you are always welcome to do so. We do ask that you be on time for your appointments, being 30 minutes late or more may result in having to reschedule your appointment

Pick-ups ...
We do allow dogs to be held within our business hours, free of charge, if necessary, as a courtesy for the convenience of clients that find it difficult to pick up immediately after their grooms, however we do ask that you arrive promptly before our closing hours. Pets picked up after closing could incur a fee of $1.00 per minute.

Potty Pets Before Appointments ...
We ask that clients please be sure their pet has been pottied before their appointments to avoid accidents during their visit and so that they are comfortable during their session.

Requirements

Vaccinations
In order to promote and maintain the safest environment possible for our guests we require that all pets entering our facility bring proof that they are up to date and current on their vaccinations. If you are a new client or needing to update your file, please supply us with a copy of your pet's vaccination certificate by either picking one up at your vet's office and bringing it in, calling your vet and having them fax or email it to us, or alternatively, we can contact your vet for vaccination confirmation. We do require the following vaccinations, Rabies, DHPP and Bordetella or Kennel Cough (if you opt not to have Bordetella, Pawsh will not be responsible if your dog happens to acquire it)

Pets with Various Needs

Aggressive or Extremely Hyperactive Pets ...
Here at Pawsh we promote an environment that is based on creating a peaceful, pleasant experience, where grooming and pampering is something to be enjoyed. In order to maintain this, we cannot accommodate aggressive or extremely hyperactive pets. We will attempt to do any pet, however if we see that it's going to be too stressful for them, we will not proceed and will have to discuss other alternatives. As groomers, it is our job to act in the best interest of the pet and put their safety first. There are many dangers and chances of injury involved when a pet is unsettled during grooming procedures. Not only that but pushing and forcing a severely stressed pet to go through with things against their will, only detours them from ever coming around to it. Grooming is something that pets have to go through, as it is a necessity in their life, therefore it should always be made as positive an experience as possible. If pets are only slightly hyperactive or aggressive, and can be safely managed with the assistance, there is a possibility that we will groom your pet for an additional temperament fee.

Matted Pets ...
It is anticipated that your pets' coat is in good condition and free of mats when they arrive; however, if for one reason or another your pet is severely matted, the only option we are able to offer at this time, due to time-constraints and the fact that it is painful to de-mat pets coats in very bad condition, is to clipper down your pet's coat to the length necessary to remove the mats. If the matting is not severe it is possible that we will de-mat the coat for an additional fee, as removing mats from a pet's coat, is a difficult and time-consuming procedure, and is both physically and mentally taxing on both your pet as well as the groomer. Furthermore, it is a lengthy process, and interferes with the entire grooming schedule for all clients and their pets that day. Together, with daily brushing we can keep your pet beautiful and mat free!

Fearful, Shy, or Anxious Pets ...
If you have a pet that is fearful, shy, anxious or nervous, no problem. However, please inform us in making their appointment so that we may allow for more time to properly acclimate your pet and let them adjust. It is our experience that with time, patience, positive reinforcement and rewards your pet can conquer their fears & learn to love grooming. Also, if you would like, feel free to bring along a special toy, favorite blanket or preferred treat to make their experience more enjoyable & familiar.

Shedding Pets ...
We prefer not to "shave down" double coated breeds (i.e., Collies, Golden Retrievers, Chow Chows, etc.) or short haired breeds (i.e., Labs, Pugs, Boxers). Instead we prefer to furminate them which naturally removes the undercoat, the coat that sheds and also makes dogs hot in the summer. Shaving the topcoat, the coat that protects dogs from being sunburned and also insulates them from the heat and cold, should not be clippered because it does not always grow back properly as these breeds are not meant to be clippered. In some instances, the coat may not grow back at all.

Special Offers & Discounts

Adopt a Pet Discount ...
Adoption is a wonderful thing, because when you adopt a pet you save a life. Simply bring in proof of adoption from the shelter and receive $5 off your 1st visit.

Facebook Discounts/ Specials ...
Be sure to "like us" on Facebook, to be notified of occasional discounts and specials run that will only be known about by our Pawsh Facebook fans.

Other Stuff

Payment ...
Payment is due at the time of service. Forms of payment accepted are cash, check or credit card (Visa, MasterCard and Discover).

Gift Certificates ...
Pawsh gift certificates make a perfect, unique gift for any pet lover for any occasion! Gift Certificates will be available soon!

Referrals ...
The highest compliment you can give is through referral of your friends and family. We so much appreciate any referrals and thank you for putting your confidence in us!