Frequently Asked Questions and Policies
We are sure our clients appreciate that every
appointment made is an allocated time slot tailored
specifically for your pet’s needs, therefore if
unable to keep an appointment we ask you call and
cancel the appointment.
1st cancellation without notice prior to appointment
or no show- Excused, because we understand the
sudden emergencies of life that require cancellation
of appointments from time to time.
2nd cancellation without notice prior to appointment
or no show-We reserve the right to charge a
cancellation fee of $10
3rd cancellation without notice prior to appointment
or no show- We reserve the right to ask the client
to provide a credit card number to book and hold
We ask that you please allow 2-3 hours per
appointment. Please keep this in mind in scheduling
We schedule individual appointment times, however if
it works better with your schedule to drop off
before, you are always welcome to do so. We do ask
that you be on time for your appointments, being 30
minutes late or more may result in having to
reschedule your appointment
We do allow dogs to be held within our business
hours, free of charge, if necessary, as a courtesy
for the convenience of clients that find it
difficult to pick up immediately after their grooms,
however we do ask that you arrive promptly before
our closing hours. Pets picked up after closing
could incur a fee of $1.00 per minute.
Potty Pets Before Appointments ...
We ask that clients please be sure their pet has
been pottied before their appointments to avoid
accidents during their visit and so that they are
comfortable during their session.
In order to promote and maintain the safest
environment possible for our guests we require that
all pets entering our facility bring proof that they
are up to date and current on their vaccinations. If
you are a new client or needing to update your file,
please supply us with a copy of your pet's
vaccination certificate by either picking one up at
your vet's office and bringing it in, calling your
vet and having them fax or email it to us, or
alternatively, we can contact your vet for
vaccination confirmation. We do require the
following vaccinations, Rabies, DHPP and Bordetella
or Kennel Cough (if you opt not to have Bordetella,
Pawsh will not be responsible if your dog happens to
Pets with Various
Aggressive or Extremely Hyperactive Pets ...
Here at Pawsh we promote an environment that is
based on creating a peaceful, pleasant experience,
where grooming and pampering is something to be
enjoyed. In order to maintain this, we cannot
accommodate aggressive or extremely hyperactive
pets. We will attempt to do any pet, however if we
see that it's going to be too stressful for them, we
will not proceed and will have to discuss other
alternatives. As groomers, it is our job to act in
the best interest of the pet and put their safety
first. There are many dangers and chances of injury
involved when a pet is unsettled during grooming
procedures. Not only that but pushing and forcing a
severely stressed pet to go through with things
against their will, only detours them from ever
coming around to it. Grooming is something that pets
have to go through, as it is a necessity in their
life, therefore it should always be made as positive
an experience as possible. If pets are only slightly
hyperactive or aggressive, and can be safely managed
with the assistance, there is a possibility that we
will groom your pet for an additional temperament
Matted Pets ...
It is anticipated that your pets' coat is in good
condition and free of mats when they arrive;
however, if for one reason or another your pet is
severely matted, the only option we are able to
offer at this time, due to time-constraints and the
fact that it is painful to de-mat pets coats in very
bad condition, is to clipper down your pet's coat to
the length necessary to remove the mats. If the
matting is not severe it is possible that we will
de-mat the coat for an additional fee, as removing
mats from a pet's coat, is a difficult and
time-consuming procedure, and is both physically and
mentally taxing on both your pet as well as the
groomer. Furthermore, it is a lengthy process, and
interferes with the entire grooming schedule for all
clients and their pets that day. Together, with
daily brushing we can keep your pet beautiful and
Fearful, Shy, or Anxious Pets ...
If you have a pet that is fearful, shy, anxious or
nervous, no problem. However, please inform us in
making their appointment so that we may allow for
more time to properly acclimate your pet and let
them adjust. It is our experience that with time,
patience, positive reinforcement and rewards your
pet can conquer their fears & learn to love
grooming. Also, if you would like, feel free to
bring along a special toy, favorite blanket or
preferred treat to make their experience more
enjoyable & familiar.
Shedding Pets ...
We prefer not to "shave down" double coated breeds
(i.e., Collies, Golden Retrievers, Chow Chows, etc.)
or short haired breeds (i.e., Labs, Pugs, Boxers).
Instead we prefer to furminate them which naturally
removes the undercoat, the coat that sheds and also
makes dogs hot in the summer. Shaving the topcoat,
the coat that protects dogs from being sunburned and
also insulates them from the heat and cold, should
not be clippered because it does not always grow
back properly as these breeds are not meant to be
clippered. In some instances, the coat may not grow
back at all.
Adopt a Pet Discount ...
Adoption is a wonderful thing, because when you
adopt a pet you save a life. Simply bring in proof
of adoption from the shelter and receive $5 off your
Facebook Discounts/ Specials ...
Be sure to "like us" on Facebook, to be notified of
occasional discounts and specials run that will only
be known about by our Pawsh Facebook fans.
Payment is due at the time of service. Forms of
payment accepted are cash, check or credit card
(Visa, MasterCard and Discover).
Gift Certificates ...
Pawsh gift certificates make a perfect, unique gift
for any pet lover for any occasion! Gift
Certificates will be available soon!
The highest compliment you can give is through
referral of your friends and family. We so much
appreciate any referrals and thank you for putting
your confidence in us!